DMCA & Copyright Takedown Policy

1. What Is a DMCA Takedown Notice?

The Digital Millennium Copyright Act (DMCA) provides a legal process for copyright owners to request the removal of allegedly infringing content from online platforms. Under 17 U.S.C. § 512(c), Venderra qualifies as a service provider and maintains a designated agent to receive such notices.

A DMCA notice is a formal legal document. Submitting a false or misleading notice exposes you to legal liability. Please read all requirements carefully before submitting.

Important: DMCA notices are for copyright infringement only. For other types of content complaints — defamatory reviews, fake reviews, confidential information, privacy violations — please use our Content Policy reporting process or email us directly at [email protected].

2. Who Can File a Notice

Only the copyright owner or an authorized agent acting on behalf of the copyright owner may submit a DMCA takedown notice. You must have a good faith belief that the material you are reporting infringes a copyright you own or control.

If you are submitting a notice on behalf of a company or another person, you must confirm that you are authorized to act on their behalf.

3. How to Submit a Takedown Notice — Required Elements

To be valid under the DMCA, your notice must include all of the following elements (17 U.S.C. § 512(c)(3)):

• 1
  Your identification
  Your full legal name, mailing address, telephone number, and email address. If filing on behalf of an organization, provide the organization name and your role.
• 2
  Identification of the copyrighted work
  A description of the copyrighted work you claim has been infringed. If multiple works are covered in one notice, provide a representative list.
• 3
  Identification of the infringing material
  The specific URL(s) on Venderra where the allegedly infringing content is located. Vague descriptions are not sufficient — we need exact page URLs.
• 4
  Good faith statement
  A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• 5
  Accuracy statement
  A statement that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the copyright owner's behalf.
• 6
  Physical or electronic signature
  A physical or electronic signature of the copyright owner or an authorized agent. Typing your full name in the email constitutes a valid electronic signature.

4. Where to Send Your Notice

Email is our preferred and fastest method for receiving DMCA notices. Please do not submit DMCA notices through social media, platform review forms, or any channel other than the designated email above, as these will not be processed as valid DMCA notices.

5. What Happens After You File

Upon receipt of a complete and valid DMCA notice, Venderra will:

1. Acknowledge receipt of your notice within 2–3 business days
2. Review the notice for completeness and validity
3. Temporarily disable access to or remove the allegedly infringing content
4. Notify the user who submitted the content that it has been removed pursuant to a DMCA notice, and provide them with a copy of the notice
5. Inform you of the outcome including any counter-notice received from the affected user

We aim to process all valid notices within 5–10 business days. Complex cases involving multiple pieces of content or disputed ownership may take longer.

Content removal pursuant to a valid DMCA notice does not constitute an admission by Venderra of any liability or infringement. We act in good faith as a service provider under the DMCA safe harbor.

6. Counter-Notice Process

If your content has been removed pursuant to a DMCA notice and you believe the removal was made in error — for example, because you own the copyright, have a license to use the material, or the material is non-infringing — you may submit a counter-notice.

Required Elements of a Counter-Notice (17 U.S.C. § 512(g)(3))

• 1
  Your identification
  Your full legal name, mailing address, telephone number, and email address.
• 2
  Identification of removed content
  A description of the content that was removed and its original location (URL) on the Platform before it was removed.
• 3
  Statement of good faith
  A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification.
• 4
  Consent to jurisdiction
  A statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or any judicial district in which Venderra is located, if you are outside the United States).
• 5
  Physical or electronic signature
  Your physical or electronic signature.

Send your counter-notice to the same address as takedown notices: [email protected] with subject line "DMCA Counter-Notice."

Upon receipt of a valid counter-notice, we will provide a copy to the original claimant and inform them that we will restore the content within 10–14 business days unless the claimant notifies us that they have filed a court action seeking to restrain the activity.

7. Repeat Infringer Policy

In accordance with 17 U.S.C. § 512(i), Venderra maintains a policy to terminate the accounts of users who are found to be repeat infringers of intellectual property rights.

A user is considered a repeat infringer if they have had content removed pursuant to two or more valid, uncontested DMCA notices within any 12-month period, or if they have been found by a court to have infringed copyrights.

Venderra reserves the right to terminate a user account after even a single valid DMCA notice if the circumstances — such as the volume or nature of the infringing content — suggest willful infringement.

8. False or Fraudulent Notices

If we receive a notice that we believe in good faith to be fraudulent or abusive — for example, a notice intended to silence legitimate speech, criticism, or commentary — we reserve the right to decline to act on it and to take appropriate legal action.

9. Non-Copyright Complaints

The DMCA process is only for copyright infringement claims. We cannot process the following types of complaints through the DMCA channel — please use the appropriate process instead:

• Defamatory or false reviews — use the Report button on the review itself, or email [email protected] with details
• Fake or incentivized reviews — email [email protected] with evidence
• Inaccurate vendor data — if you are the vendor, email us to request a data correction
• Privacy violations / personal data removal — see our Privacy Policy and email us
• Trademark infringement — email [email protected] with subject "Trademark Notice"
• Content policy violations — see our Content Policy

10. Contact

For all other legal inquiries, please review our Terms of Service and email [email protected].